I get authentication failed when I try to connect on my PC or Mac

The line AUTH_FAILED it could be due to a problem with your subscription being cancelled or some of config files being corrupted

Please reinstall the software:

WINDOWS:

Uninstall your currently installed StreamVPN and MyExpatNet application from Control Panel ->Programs and features
If they are not uninstalled/deleted automatically:

• Uninstall TAP-Win32 adapter from Control Panel ->Programs and features
• if exists, delete folders C:\Program Files (x86)\My Expat Network
  C:\Program Files (x86)\StreamVPN

Then install new version:

Log in to our system with the your email address and password
billing.streamvpn.com

Click on INSTALL and choose Windows icon to download the application.

Follow closely the installation guide:
www.streamvpn.com/guide/windows-installation

MAC OSX:

1. Delete ALL StreamVPN.app app files from the Applications and Downloads folders

2. Delete the StreamVPN folder from Macintosh HD/Library/Application Support

3. Delete the StreamVPN folder from Macintosh HD/Users/username/Library/Application Support

Last one is a hidden Library folder so you access it by being in the Finder (basically just click on the desktop), clicking on Go in the top menu and then holding down the Option key on the keyboard to make Library appear in the drop down menu. Select Library and then go to Application Support and delete the StreamVPN folder

Once those are deleted, empty the bin, do a restart and you can install new version.

Log in with your email and password on

billing.streamvpn.com

Click on Install

Select Mac OSX icon to download the software

The download will automatically start in your Downloads folder.

Drag it into Applications folder.

Follow closely the installation guide: www.streamvpn.com/guide/mac-os-x-multi-country-installation

REMOTE ASSISTANCE:

If you like I can connect to your computer via TeamViewer and re-install for you

To download TeamViewer QuickSupport please use this link (no need to install, just run the application):

Note:

If your Mac has Mojave OSX (10.14) or later: please allow Team Viewer and Team Viewer desktop access:

• System Preferences -> Security and Privacy -> Accessibility

(click the lock, enter the password, and check the box in front of TeamViewer)

• System Preferences -> Security and Privacy -> ScreenRecording

(check the box in front of TeamViewer)

https://get.teamviewer.com/6ja3ny6

Then please send via this email Team Viewer ID and password (marked as YOUR ID and YOUR PASSWORD, on Team Viewer window). They will automatically be assigned to you by Team Viewer, you don't change them or enter new ones